A future with Barclays

Take the first step into your future – and possibly your very first step into the world of work. Nationwide, over 1,000 Barclays branches, contact centres and operation centres – and many other business areas – are waiting to welcome you. All we look for is potential. We’ve become experts at identifying it, and we know how to help it grow.

There are two ways in. If we feel you’re ready, you can get started on your Foundation Apprenticeship right away. But if you’re not quite prepared, you can begin with our Traineeship, where you’ll develop the skills and knowledge you need to set off with confidence.

 

 

Traineeships

A Traineeship is your way onto a Barclays Foundation Apprenticeship if you don’t quite have the education, qualifications, training or experience to step straight into the world of work. Our Traineeship will prepare you for the working world – and a career at Barclays. We’ll cover the essentials with you – things like English and Maths skills, how to make a good impression, and how to shine in an interview. There’ll be work experience too, so you’ll be able to put everything you’ve learnt into practice. At the end of your Traineeship, assuming you were assigned to Barclays, we’ll invite you to begin a Foundation Apprenticeship with us – either immediately, or as soon as a place opens up.

What can you expect?

You’ll begin with a period of training run by one of our external partners. This will last for five weeks - unless you’re over 24, in which case it will run for a fortnight. Either way, it will be interesting, informal, fun, and specifically created to build up your skills and prepare you for work. We’ll show you how to make a great first impression and give your best in job interviews. If you need to develop your English or Maths skills, we’ll support you with those too.

Then it’s on to work experience, which will almost certainly be with Barclays. You’ll go on a placement that will last up to two weeks, depending on the amount of experience you have. During this placement you’ll watch and learn from others and get involved yourself. You’ll gain valuable exposure to the workplace, build your confidence, meet some great new people, and become more confident. Plus you’ll benefit from an interview with us at the end.

Our Traineeship is designed to create opportunity. So if it looks like we may not be right for you, we’ll help you find a work experience placement somewhere that better suits your talents.

What do we look for?

You need to be over 16 and either be currently unemployed or have little to no work experience. Most importantly, you need to be keen to improve your skills, learn new ones, and find work. In other words, we’re looking for a spark of potential in you – and don’t worry, we’re good at spotting it, even if you’re not sure it’s there.

What can your future look like?

Complete your training, work experience and interview, and you’ll find plenty of opportunities ahead. Assuming you were assigned to Barclays, we’ll invite you to begin a Foundation Apprenticeship with us – either immediately, or as soon as a place opens up.

Your path ahead will be clear. When you complete the Foundation Apprenticeship, you’ll be able to move into a full time role, or take your learning to the next level on our Progression or Higher Apprenticeships.

Featured opportunities

We have new WorksForMe programmes starting all the time, all over the country. Sign up today!

Leeds
12th February - 5th March 2018

Village Hotel Club Traineeship opportunity, Leeds

Do you want to start a career in hospitality? Capita Worksforme have an exciting seven-week Traineeship programme with The Village Hotel Club in Leeds.  This reputable hotel look for people who have a passion to work in the hospitality industry and who have the willingness to learn.

Our valuable Traineeship programme will help you build up your skills and knowledge giving you vital work experience within a reputable hotel.  This training programme will be working towards positions within a fantastic range of roles including. Catering, House Keeping, Bar Work, Concierge, Leisure, Reception, Administration plus retail roles at Starbucks. Plus, there are 12 vacancies available.

This Traineeship programme will give you all skills you need to land your dream job and consists of:

  • Training – we will provide you with workshops over four weeks to equip you with the skills and confidence to become ready for work.  This includes: team working, people skills, customer service, cv writing, interview skills and work awareness
  • Work Experience – you will have up to six weeks’ work experience with Village Hotel Club from which you will develop your skills, gain practical experience, meet new people and add current work experience within a reputable hotel.
  • Job Interview - guaranteed job interview with Village Hotel Club from which we will give you feedback
  • Support – we will give you access to further online training for a further six months

During the Traineeship, in amongst a variety of engaging and interesting tasks, you will be:

  • Developing Customer Service and Communication skills
  • Preparing and developing interview skills
  • Growing and developing confidence
  • Learning how to take ownership of Village Hotel values and understanding them as a business

To be eligible for this Traineeship, you must be:

  • Actively looking for the right opportunity to start your career
  • Wanting to improve your skills and find work
  • Aged between 16 to 24 years old
  • No higher than Level 2 qualified
  • No unspent criminal convictions
  • Must want to work in the hospitality industry
  • Willingness to learn

Sign Up

The Wirral
19th February - 5th March 2018

Village Hotel Club Traineeship opportunity, The Wirral

Do you want to start a career in hospitality? Capita Worksforme have an exciting Traineeship programme with The Village Hotel Club in The Wirral. This reputable hotel looks for people who have a passion to work in the hospitality industry and who have the willingness to learn.

Our valuable Traineeship programme will help you build up your skills and knowledge giving you vital work experience within a reputable hotel.  This training programme will be working towards positions within a fantastic range of roles including. Catering, House Keeping, Bar Work, Concierge, Leisure, Reception, Administration plus retail roles at Starbucks. Plus, there are 12 vacancies available.

This Traineeship programme will give you all skills you need to land your dream job and consists of:

  • Training – we will provide you with workshops over four weeks to equip you with the skills and confidence to become ready for work.  This includes: team working, people skills, customer service, cv writing, interview skills and work awareness
  • Work Experience – you will have up to six weeks’ work experience with Village Hotel Club from which you will develop your skills, gain practical experience, meet new people and add current work experience within a reputable hotel.
  • Job Interview - guaranteed job interview with Village Hotel Club from which we will give you feedback
  • Support – we will give you access to further online training for a further six months

 

During the Traineeship, among a variety of engaging and interesting tasks, you will be:

  • Developing Customer Service and Communication skills
  • Preparing and developing interview skills
  • Growing and developing confidence
  • Learning how to take ownership of Village Hotel values and understanding them as a business

To be eligible for this Traineeship, you must be:

  • Actively looking for the right opportunity to start your career
  • Wanting to improve your skills and find work
  • Aged between 16 to 24 years old
  • No higher than Level 2 qualified
  • No unspent criminal convictions
  • Must want to work in the hospitality industry
  • Willingness to learn

Sign Up

Birkenhead
19th February - 5th March 2018

The Contact Company Inbound Customer Service Advisor Traineeship opportunity

Do you have a passion for delivering excellent customer service? Capita Worksforme are offering an exciting Traineeship with The Contact Company in Birkenhead.  This valuable Traineeship is working towards an Inbound Customer Service Adviser role which gives you in-depth training to help you upskill, gain confidence and aimed at giving you the best chance of gaining employment within a reputable company within the telecommunications industry.

Our Traineeship will give you:

  • Classroom Training - Four-weeks classroom training to develop your knowledge of customer service and the Contact Company as a business.  We will provide you with support to help you develop your customer service and interview techniques skills

 

  • Work Experience - After successful completion of the classroom training, you will join The Contact Company for three-weeks work experience which will help you

o   Develop your skills

o   Gain practical experience

o   Add current work experience to your CV

o   Meet new people

  • Guaranteed Interview - At the end of your work experience, The Contact Company will give you a guaranteed interview which will give you:

o   The chance to get a job with The Contact Company or

o   Really good advice about your next steps in the world of work

  • Support - You will receive ongoing support after your placement to help you:

o   Make the most of your Traineeship

o   Continue learning and find work

Inbound Customer Adviser objective and responsibility:

The key objective for an Inbound Customer Service Adviser at The Contact Company is to take calls from customers regarding the delivery of their products they are have ordered.

The main tasks and responsibilities are as follows:

  • Answer calls and respond to emails regarding their purchases
  • Handle customer inquiries both by telephone and by email
  • Provide customers with product and service information
  • Enter new customer and update existing customer information into system
  • Process orders, forms and applications
  • Document all call information according to standard operating procedures
  • Complete call logs and produce call reports

 

Key individual characteristics

  • A clear and friendly telephone voice
  • Good computer skills
  • Excellent communication skills
  • Good teamwork skills
  • Able to work unsupervised
  • Able to work quickly and under pressure
  • Must have professional attitude which dealing with customers

 

Am I eligible?

To be eligible for this Traineeship, you must be:

  • Actively looking for the right opportunity to start your career
  • Wanting to improve your skills and find work
  • Aged between 16 to 24 years old
  • No higher than Level 2 qualified
  • No unspent criminal convictions

Sign Up

Sundrland
19th February - 12th March 2018

Training programme with Barclays, Sunderland

Capita Worksforme are working in partnership with Barclays delivering a unique three-week training programme and 1 week works experience with Barclays.  

This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused around Customer Service and an overview of how Barclays operate as a business
  • One week’s work experience placement with Barclays where you will get to understand how Barclays operate as a business and meet some of the teams
  • Guaranteed job interview with Barclays for their Apprenticeship programme

After completing your one week’s work experience with Barclays you will be interviewed, if successful at your interview, you will then progress on to their eighteen-month Apprenticeship programme.

Apprentice Community Banker Moment

The purpose of the Moment Banker Telephony role is to deliver effective, efficient and compliant telephone-based customer service, working collaboratively with colleagues to maximise customer satisfaction and strengthen the Barclays brand in the community.

Key accountabilities are to:

  • Show commitment to continuously develop your knowledge and skills using the resources available to you. Complete all mandatory training for your role to ensure you are fully complaint at all times.
  • Maximise your potential through supportive coaching sessions, 1:1’s and observations to develop your performance within the role.
  • Act with honesty and Integrity, work with colleagues to create a respectful and motivating environment which attracts and inspires colleagues to share our purpose and values.
  • Actively participate in our citizenship activities that help contribute to the Community in which you work in.
  • Working with your team, contribute to team meetings and huddles to share new ideas to help improve how we work as a team and with our customers.
  • Manage your time effectively to meet customer demand and your own objectives.
  • Accurately complete administration activities, such as customer records and customer contact information.
  • Put yourself in the customer’s shoes and understand how our products and services can help the customers and their needs.
  • Delight the customer by offering a professional, consistent and caring level of customer service
  • Show knowledge and understanding of our digital products; proactively educate your customer to have confidence in using alternative channels of their choice
  • Strive to exceed customers’ expectations at the customer’s first point of contact
  • Deliver exceptional customer service for everyday queries and complaints by taking responsibility and using your resources to proactively resolve the customer’s issues efficiently.

Throughout your Apprenticeship and upon completion of your Apprenticeship programme, your development and progression will be discussed with your line manager.

 

Am I eligible?

To be eligible for this Sector-Based Work Academy training programmes, you must be:

  • Aged 19 years and over
  • Unemployed and claiming state benefits
  • Looking for employment
  • Actively looking for the right opportunity

Sign Up

Birmingham
20th February - 13th March 2018

Capita Worksforme Infrastructure Technician Traineeship opportunity

Capita Worksforme Infrastructure Technician Traineeship opportunity

Do you want to work at a fast-growing company in Birmingham?? Do you want to know how to provide technical support to internal and external customers?

Capita Worksforme are delivering a four-week training programme working towards an Apprenticeship Infrastructure Technician role with a suitable employer. To be eligible for the programme, candidates must be: 

  • Actively looking for the right opportunity to start your career
  • Wanting to improve your skills and find work
  • Aged between 16 and 24 years old
  • Unemployed with qualifications below the equivalent of two A levels
  • Looking for employment but with little or no work experience

What are the responsibilities of an Infrastructure Technician role?

An Infrastructure Technician Apprentice provides support to internal and external customers, helping them to be proactive when using technology to so their jobs.  This involves setting people up on systems and providing support when they need it, helping to put right issues and contribute towards the organisation’s productivity. It also involves learning how to use tools to problem-solve and trouble-shoot non-routine problems

 

The Infrastructure Technician Apprenticeship gives participants a

working knowledge of:

 

• Cabling & Connectivity

• IT Maintenance

• Networking & maintaining a secure network

• Remotely operate and integrate mobile devices

• Cloud Services

• Disaster Recovery Plan

• Complying with Business Processes

• Understanding the difference between Coding & Logic

Sign Up

Birmingham
20th February - 6th March 2018

Capita Worksforme Business and Administration Traineeship opportunity

Do you want to work at one of Birmingham’s fastest growing company? Do you want to gain valuable business and administration skills?

Capita Worksforme are delivering a four-week training programme working towards an Apprenticeship Admin Assistant role with a suitable employer. To be eligible for the programme, candidates must be:  

  • Actively looking for the right opportunity to start your career
  • Wanting to improve your skills and find work
  • Aged between 16 and 24 years old
  • Unemployed with qualifications below the equivalent of two A levels
  • Looking for employment but with little or no work experience

What are the responsibilities of a business and administration role?

The main responsibilities of a business and administration role are:

  • Assisting in various aspects of the business with a focus on administrative duties
  • Data entry
  • Filing and retrieving information and documents
  • Managing diaries
  • Maintaining office equipment and supplies
  • Answering the phone and routing messages
  • Typing letters
  • Answering calls and dealing with business queries

What skills does this role require?

  • Organised
  • Good attention to detail and accuracy
  • Good communication skills
  • IT literate
  • Self-motivated
  • Great time management
  • Works well independently

 

Sign Up

Leicester
28th February - 21st March 2018

CEX Training Opportunity, Leicester

Love gadgets, computers, phones, films or games? Do you want to share your passion & knowledge of these exciting products with customers?  Are you an enthusiastic, customer-focused team player? If the answer is yes then an opportunity to work towards being a Retail Assistant at CEX may be for you

Capita Worksforme are working in partnership with CEX – Computer Exchange delivering an exciting three-week training programme working towards a Retail Assistant role.  This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused on the needs of CEX
  • Work experience placement with CEX on which we will give you coaching and further learning support
  • Guaranteed job interview with CEX from which we will give you feedback
  • Access to further online training for a further six months

 

As part of Retail Assistant role, you will:

 

  • Report to your Store Manager
  • Receive on-the-job training and access to a competency framework
  • Ensure that our frontline service is exciting and attentive
  • Receive regular performance reviews
  • Travel to stores to gain experience or give support

CEX look for people who:

  • Love digital entertainment - have pockets full of gadgets right now and a decent collection of games and DVDs back home.
  • Absorb what they read about technology simply because they are crazy about it
  • Are a reliable and trustworthy retail assistant, able to support their management
  • Are pro-active and flexible
  • Genuinely love working with like-minded customers
  • Would like to move into a supervisory position one day
  • Are open to new ideas and can embrace a business model that most companies have forgotten

 

To be eligible for this Sector-Based Work Academy, candidates must:

 Be aged 19+ (must have turned 19 before 31st August 2017)

  • Claiming any benefit
  • Have ID/RTW docs
  • Have a good knowledge/interest in gaming and technology and excellent customer service skills

 

 

Sign Up

Liverpool
28th February - 21st March 2018

Training Programme with Barclays

Capita Worksforme are working in partnership with Barclays delivering a unique three-week training programme and 1 week works experience with Barclays.  

This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused around Customer Service and an overview of how Barclays operate as a business
  • One week’s work experience placement with Barclays where you will get to understand how Barclays operate as a business and meet some of the teams
  • Guaranteed job interview with Barclays for their Apprenticeship programme

After completing your one week’s work experience with Barclays you will be interviewed, if successful at your interview, you will then progress on to their eighteen-month Apprenticeship programme.

Apprentice Community Banker Moment

The purpose of the Moment Banker Telephony role is to deliver effective, efficient and compliant telephone-based customer service, working collaboratively with colleagues to maximise customer satisfaction and strengthen the Barclays brand in the community.

Key accountabilities are to:

  • Show commitment to continuously develop your knowledge and skills using the resources available to you. Complete all mandatory training for your role to ensure you are fully complaint at all times.
  • Maximise your potential through supportive coaching sessions, 1:1’s and observations to develop your performance within the role.
  • Act with honesty and Integrity, work with colleagues to create a respectful and motivating environment which attracts and inspires colleagues to share our purpose and values.
  • Actively participate in our citizenship activities that help contribute to the Community in which you work in.
  • Working with your team, contribute to team meetings and huddles to share new ideas to help improve how we work as a team and with our customers.
  • Manage your time effectively to meet customer demand and your own objectives.
  • Accurately complete administration activities, such as customer records and customer contact information.
  • Put yourself in the customer’s shoes and understand how our products and services can help the customers and their needs.
  • Delight the customer by offering a professional, consistent and caring level of customer service
  • Show knowledge and understanding of our digital products; proactively educate your customer to have confidence in using alternative channels of their choice
  • Strive to exceed customers’ expectations at the customer’s first point of contact
  • Deliver exceptional customer service for everyday queries and complaints by taking responsibility and using your resources to proactively resolve the customer’s issues efficiently.

Throughout your Apprenticeship and upon completion of your Apprenticeship programme, your development and progression will be discussed with your line manager.

 

Am I eligible?

To be eligible for this Sector-Based Work Academy training programmes, you must be:

  • Aged 19 years and over
  • Unemployed and claiming state benefits
  • Looking for employment
  • Actively looking for the right opportunity

Sign Up

London
5th March - 26th March 2018

Sales Support Training Programme with capita Workforme and House of Fraser

Do you have a passion for providing the best customer service? Do you want a career in retail fashion?  Capita Worksforme are working in partnership with Retail Trust and House of Fraser offering an exciting training programme working towards a Sales Support position at House of Fraser London.  This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused on the needs of House of Fraser
  • Work experience placement with House of Fraser on which we will give you coaching and further learning support
  • Guaranteed job interview with House of Fraser from which we will give you feedback
  • Access to further online training for a further six months

Sales Support responsibilities:

The key responsibilities of the Sales Adviser are to:

  • Maintain a customer focus by always putting the customer first and treating every customer like a VIP.
  • Build a rapport with internal and external customers
  • Exploit all opportunities to maximise profitability and minimise loss, to meet all agreed deadlines and comply with policies and procedures
  • Support and communicate with line managers, operational/financial areas of the business to establish best working practices
  • Maintain stockroom standards and actively promotes a safe working environment in accordance with Health and Safety regulations and to minimise stock damage
  • Work effectively with all team members of the store and helps store with induction and training
  • Ensure all products are delivered to the correct departments and merchandise is receipted, dispatched and replenished in line with company requirements

 

Key Behaviours

  • Plans to achieve targets and objectives which deliver profitable outcomes.
  • Improves the quality of service we deliver to all our customers, external, internal and business partners.
  • Takes the initiative and consistently does more than is required.
  • Respects individuals’ views and positively contributes to a learning environment in which individuals are supported and encouraged to excel.
  • Asks what more could it be and inspires others to do likewise.
  • Behaves with integrity, realising everyone’s potential to get the best possible result and live the values.

Am I eligible?

To be eligible for this Sector-Based Work Academy, you must be:

  • Aged 19 years and over
  • Unemployed and claiming state benefits
  • Looking for employment
  • Actively looking for the right opportunity

Sign Up

London
5th March - 26th March 2018

Sales Adviser Training Programme with capita Workforme and House of Fraser

Do you have a passion for providing the best customer service? Do you want a career in retail fashion?  Capita Worksforme are working in partnership with Retail Trust and House of Fraser offering an exciting training programme working towards a Sales Adviser position at House of Fraser London.  This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused on the needs of House of Fraser
  • Work experience placement with House of Fraser on which we will give you coaching and further learning support
  • Guaranteed job interview with House of Fraser from which we will give you feedback
  • Access to further online training for a further six months

Sales Adviser responsibilities:

The key responsibilities of the Sales Adviser are to:

  • Provide a VIP customer experience through being passionate about the product and creating a desire to buy
  • Promote and sell all House Brand Lines at every opportunity, fully utilising Multi Channel services
  • Consistently achieve sales and store card targets
  • Work effectively with all team members and Brand Partners to achieve service excellence.
  • Introduce customers to, and demonstrates enthusiasm for, all multi-channel services, and is confident in selling the features and benefits of multi-channel services to support store target achievement.
  • Maintain sophisticated retail and visual standards to capture customers’ imagination and promote sales opportunities.
  • Resolve complaints or queries effectively face to face or on the telephone to nurture the customer relationship and maintain loyalty.
  • Ensure product availability and protection by maintaining replenishment levels, and achieving excellent stockroom and back of house standards.
  • Utilise POS systems and processes to enhance the customer experience to Company guidelines.
  • Plan to achieve targets and objectives which deliver profitable outcomes
  • Improve the quality of service we deliver to all our customers, external, internal and business partners

 Key Behaviours

  • Willing to take the initiative and consistently does more than is required.
  • Respects individual’s views and positively contributes to a learning environment in which individuals are supported and encouraged to excel
  • Continually asks what more could it be and inspires others to do likewise
  • Behaves with integrity always, realising everyone’s potential to get the best possible result and live the values

Am I eligible?

To be eligible for this Sector-Based Work Academy, you must be:

  1. Aged 19 years and over
  2. Unemployed and claiming state benefits
  3. Looking for employment
  4. Actively looking for the right opportunity

Sign Up

Liverpool
12th March - 2nd April 2018

Barclays Training Programme, Fraud Champion, Liverpool

Capita Worksforme are working in partnership with Barclays delivering a unique three-week training programme and 1 week works experience with Barclays.  

This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused around Customer Service and an overview of how Barclays operate as a business
  • One week’s work experience placement with Barclays where you will get to understand how Barclays operate as a business and meet some of the teams
  • Guaranteed job interview with Barclays for their Apprenticeship programme

After completing your one week’s work experience with Barclays you will be interviewed, if successful at your interview, you will then progress on to their eighteen-month Apprenticeship programme.

Fraud Champion Apprentice

The purpose of the Fraud Champion Apprentice Telephony role is to deliver effective, efficient and compliant telephone-based customer service to customer’s enquiries around prevention of fraudulent related enquiries. To work collaboratively with colleagues to maximise customer satisfaction and strengthen the Barclays brand in the community.

  • Show commitment to continuously develop your knowledge and skills using the resources available to you. Complete all mandatory training for your role to ensure you are fully complaint at all times.
  • Maximise your potential through supportive coaching sessions, 1:1’s and observations to develop your performance within the role.
  • Act with honesty and Integrity, work with colleagues to create a respectful and motivating environment which attracts and inspires colleagues to share our purpose and values.
  • Actively participate in our citizenship activities that help contribute to the Community in which you work in.
  • Working with your team, contribute to team meetings and huddles to share new ideas to help improve how we work as a team and with our customers.
  • Manage your time effectively to meet customer demand and your own objectives.
  • Accurately complete administration activities, such as customer records and customer contact information.
  • Put yourself in the customer’s shoes and understand how our products and services can help the customers and their needs protecting the customers interest with prevention of fraudulent activity on their accounts
  • Delight the customer by offering a professional, consistent and caring level of customer service
  • Show knowledge and understanding of our digital products; proactively educate your customer to have confidence in using alternative channels of their choice
  • Strive to exceed customers’ expectations at the customer’s first point of contact
  • Deliver exceptional customer service for everyday queries and complaints by taking responsibility and using your resources to proactively resolve the customer’s issues efficiently.

Am I eligible?

To be eligible for this Sector-Based Work Academy training programmes, you must be:

  • Aged 19 years and over
  • Unemployed and claiming state benefits
  • Looking for employment
  • Actively looking for the right opportunity

 

Sign Up

Sunderland
21st March - 11th April 2018

Barclays Training Programme, Home Solutions, Sunderland

Capita Worksforme are working in partnership with Barclays delivering a unique three-week training programme and 1 week works experience with Barclays.  

This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused around Customer Service and an overview of how Barclays operate as a business
  • One week’s work experience placement with Barclays where you will get to understand how Barclays operate as a business and meet some of the teams
  • Guaranteed job interview with Barclays for their Apprenticeship programme

After completing your one week’s work experience with Barclays you will be interviewed, if successful at your interview, you will then progress on to their eighteen-month Apprenticeship programme.

Home Solutions Apprentice

The purpose of the Home Solutions Apprentice Telephony role is to deliver effective, efficient and compliant telephone-based customer service. Supporting customers with their initial mortgage servicing enquiry, working collaboratively with colleagues to maximise customer satisfaction and strengthen the Barclays brand in the community.

  • Show commitment to continuously develop your knowledge and skills using the resources available to you. Complete all mandatory training for your role to ensure you are fully complaint at all times.
  • Maximise your potential through supportive coaching sessions, 1:1’s and observations to develop your performance within the role.
  • Act with honesty and Integrity, work with colleagues to create a respectful and motivating environment which attracts and inspires colleagues to share our purpose and values.
  • Actively participate in our citizenship activities that help contribute to the Community in which you work in.
  • Working with your team, contribute to team meetings and huddles to share new ideas to help improve how we work as a team and with our customers.
  • Manage your time effectively to meet customer demand and your own objectives.
  • Accurately complete administration activities, such as customer records and customer contact information.
  • Put yourself in the customer’s shoes and understand how our products and services can help the customers and their needs. Supporting customers with their initial mortgage servicing
  • Delight the customer by offering a professional, consistent and caring level of customer service
  • Show knowledge and understanding of our digital products; proactively educate your customer to have confidence in using alternative channels of their choice
  • Strive to exceed customers’ expectations at the customer’s first point of contact
  • Deliver exceptional customer service for everyday queries and complaints by taking responsibility and using your resources to proactively resolve the customer’s issues efficiently.

Am I eligible?

To be eligible for this Sector-Based Work Academy training programmes, you must be:

  • Aged 19 years and over
  • Unemployed and claiming state benefits
  • Looking for employment
  • Actively looking for the right opportunity

Sign Up

Foundation Apprenticeships

Unlike Traineeships, our Foundation Apprenticeships are designed for those who are ready to go straight into work. They are a foundation, on which you can start to build a rewarding and lasting career. Foundation Apprenticeships combine on-the-job training with classroom learning and result in a programme which is truly work-focused. You’ll have a job with good career progression, gain work experience and a qualification, and earn a competitive salary. Your age, background, experience or education won’t hold you back. And our support will help you explore our business and take advantage of all the many opportunities ahead.

What can you expect?

There’ll be between 12 and 24 months of focused on-the-job development, during which you’ll take on a fulfilling role and study towards an A-level equivalent qualification. You’ll learn alongside the people you’ll be working with day-to-day – getting the same world-class training as they do. You’ll also benefit from one-to-one training and tuition, and have dedicated mentors (both inside and outside of Barclays) to turn to for advice and guidance.

We’ll support you with your studies. Our training is going digital (just like our customers), so we’ve developed a new e-learning platform you can access on the go, for help in your studies. We’ll also sign you up for the Digital Driving Licence - an innovative virtual way to learn new skills to then inspire our customers and colleagues. 

What do we look for?

The programme is open to anyone over 16 who holds qualifications lower than two A-Levels (or equivalent) and who hasn’t completed any Apprenticeships above foundation level. When we say anyone, we mean it. Your background, education and experience really don’t matter: if you have a can-do attitude, energy, initiative and the potential to do brilliantly, we’d love to meet you.

What can your future look like?

Successfully complete the programme, and you’ll have three main options. You could move into a full-time role and continue to develop there. Alternatively, if you’ve found an area that particularly interests you, you can focus on that with a Progression Apprenticeship. Or you can choose to stay on a more general pathway and go to the next level and beyond with a Higher Apprenticeship. It all depends on what you want to do, and where you want to go.

Join us and enrol

If you’re interested in doing a Traineeship or a Foundation Apprenticeship send us your details and we’ll call you to talk about it.